Privacy Policy

Mounjaro Shop (hereinafter referred to as “the Company”, “we”, “us”, “our”) is the “Data Controller” in respect of your Personal Data. We operate the website mounjaro-shop.com (the “Platform”), which allows patients to access pharmaceutical services, order medications (specifically Mounjaro/Tirzepatide pens), and utilize digital healthcare information services.

We understand the importance of protecting the Personal Information of our customers (hereinafter referred to as “customer”, “you”, “user”, “Data Subject”). This Privacy Notice outlines how we Process any Personal Data collected from you when you access, browse, and/or use our Platform. This Privacy Notice applies only to activities that a customer engages in on this Platform.

Any Capitalized terms used in this Privacy Notice shall have the meanings ascribed to them under the applicable Data Protection laws and regulations, specifically the General Data Protection Regulation (GDPR) (EU) 2016/679 and the applicable international data protection laws for our worldwide customers.

1. Who We Are

If you have any questions regarding this Privacy Notice, you may contact our Data Protection Officer (DPO):

2. What Personal Data We Collect

We collect the following categories of Personal Data:

• Personal Identifiers: Full name, contact number, date of birth, gender, email address, physical address, city, postal code, country, and location.
• Patient Health Data: Prescriptions (which you upload or send to us), lab reports, medical history relevant to fulfilling your prescription order, and information regarding your current medication (specifically regarding Mounjaro/Tirzepatide treatments).
• Account Login and Device Information: IP address, internet domain, browser type, device details, encrypted password, and session data.
• Queries: Any Personal Information received via queries, emails, or contact forms.

3. How and When We Collect Your Personal Data

The methods by which we collect your Personal Data include but are not limited to the following:

• When you visit our website and engage in activities such as registering or logging in.
• When you make bookings or purchases (Mounjaro pens, etc.).
• When you upload a prescription for verification.
• When you make payments through the website.
• When you communicate with us through contact forms or email.

4. Use of Your Personal Data (Purpose and Legal Basis)

Under the GDPR and applicable international data protection laws, we must always have a lawful basis for processing your Personal Data. Your Personal Data may be used or Processed for various purposes including:

• Contract Performance: To allow users to register on our website, to fulfill any bookings or orders made by you (including processing payments and arranging worldwide delivery), and to ensure smooth customer service.
• Legal Obligation: To comply with legal and regulatory requirements in the countries we ship to, including verifying prescriptions as required by local pharmaceutical regulations.
• Legitimate Interest: To perform studies, research, and analysis for improving our services and website functionality. To administer or otherwise carry out our obligations in relation to any agreement you have with us.
• Consent: To send you marketing updates about new products, special offers, and other information that may interest you (e.g., newsletters about Mounjaro availability). You may withdraw your consent at any time.
• Vital Interests: In some limited cases, we may need to Process your Personal Information where it is necessary to protect your vital interests or the vital interests of another person (e.g., in a medical emergency).

5. AI Usage

We may use Artificial Intelligence (AI) technologies to enhance our services, such as anonymized data analysis for improving customer service workflows and optimizing worldwide shipping logistics. We do not use AI to make automated decisions regarding your health that produce legal effects concerning you without human review, in accordance with Art. 22 GDPR (where applicable). Where specific AI tools are used for data processing, appropriate safeguards are in place.

6. Children's Privacy

Our services are not intended for minors. We do not knowingly collect or process Personal Data from individuals under the age of 18. If you are under 18, you are not permitted to use our Platform or submit any Personal Information. If we become aware that a person submitting Personal Data is under 18, we will delete all such information as soon as possible. If you believe we might have any information from or about a child under 18, please contact us immediately.

7. Storage of Personal Data

We retain your Personal Information only for as long as is necessary for the purpose for which it was collected, and for satisfying any legal, accounting, or reporting requirements. Commercial and tax-related data (e.g., invoices) must typically be retained for 6 to 10 years depending on your country of residence.

If you withdraw your consent for marketing, we will remove your credentials from the marketing distribution list immediately.

8. Sharing and Transferring of Personal Data

We treat your data with strict confidentiality.

• Service Providers: We may share your Personal Data with third-party service providers who assist us in operating our business, such as payment processors, worldwide logistics partners (couriers like DHL, FedEx, UPS), and IT support. These providers are contractually obligated to protect your data and may only process it in accordance with our instructions (Data Processing Agreements pursuant to Art. 28 GDPR or equivalent).
• Pharmacists/Physicians: To fulfill prescription orders, we may share relevant information with our partner pharmacists or consulting physicians for the sole purpose of verifying your prescription and ensuring the safe dispensation of your medication.
• Legal Authorities: We may disclose your information if required to do so by law (e.g., court order, regulatory request from authorities in your country).

We do not sell, trade, or rent your Personal Information to third parties for their own marketing purposes.

9. International Data Transfers

As an official worldwide distributor of Mounjaro pens, we operate globally. Your data may be transferred to and processed in countries outside your country of residence. We ensure that all international data transfers are protected by appropriate safeguards, such as the European Commission's Standard Contractual Clauses or equivalent data protection agreements, to ensure your data remains protected in accordance with applicable data protection laws.

10. Your Rights

We will respect your legal rights in relation to your Personal Data. Depending on your jurisdiction, you may have the following rights:

We will respond to your request without undue delay and within one month of receipt (as per Art. 12 GDPR where applicable).

11. Security

The security of your Personal Information is important to us. As an official distributor of pharmaceutical products, we have implemented appropriate technical and organizational security measures, including SSL encryption, firewalls, and access controls, to protect your data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

12. Cookies

Our website uses cookies and similar tracking technologies to distinguish you from other users and to enhance your experience. Cookies are small text files stored on your browser.

We use:

• Strictly Necessary Cookies: Required for the website to function (e.g., to log in, manage your shopping cart).
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website (e.g., Google Analytics).

For detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy. You will be asked to consent to non-essential cookies via our cookie banner when you first visit the site.

13. Modifications to this Privacy Notice

We may update this Privacy Notice from time to time. We encourage you to review this page periodically for the latest information on our privacy practices. If we make material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a prominent notice on our Platform prior to the change becoming effective.

14. Worldwide Shipping Notice